At DICK’S Sporting Goods, we strive to provide the best shopping experience for our customers. To help you get the most out of your shopping experience, we’ve compiled a list of the most frequently asked questions about our stores, online services, rewards program, shipping, returns, and more.
General Questions
1. What is DICK’S Sporting Goods?
DICK’S Sporting Goods is a leading retailer of sports equipment, apparel, footwear, and accessories. We provide high-quality products from top brands for athletes of all levels.
2. Where can I find a DICK’S Sporting Goods store near me?
You can use our Store Locator tool at www.dickssportinggoods.com/stores to find the nearest location.
3. What are your store hours?
Store hours vary by location. You can check the hours of your nearest store using our Store Locator tool.
4. How can I contact customer service?
You can reach our customer service team via:
- Phone: [Customer Service Contact Number]
- Email: [Customer Service Email]
- Live Chat: Available on our website
Online Shopping & Orders
5. How do I place an order online?
Visit www.dickssportinggoods.com, browse our selection, add items to your cart, and proceed to checkout.
6. Can I modify or cancel my order after placing it?
Orders are processed quickly, and modifications or cancellations may not be possible once the order is confirmed. Please contact customer service immediately for assistance.
7. What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and DICK’S Sporting Goods gift cards.
8. How can I track my order?
After placing an order, you will receive a confirmation email with a tracking number. You can also track your order on our website under Order History.
Shipping & Delivery
9. What are your shipping options?
We offer Standard, Expedited, and Express Shipping options. Free shipping may be available for orders over a certain amount.
10. How long does shipping take?
Shipping times vary based on the selected shipping method and destination. Estimated delivery times are provided during checkout.
11. Do you ship internationally?
Currently, we only ship within the United States, Puerto Rico, and the District of Columbia.
12. Can I change my shipping address after placing an order?
Once an order is confirmed, changes to the shipping address may not be possible. Please contact customer service for assistance.
Returns & Exchanges
13. What is your return policy?
Most items can be returned within 60 days of purchase with a receipt for a full refund. Some restrictions apply.
14. Can I return an item without a receipt?
Returns without a receipt may be eligible for store credit based on the lowest selling price of the item.
15. How do I return an online order?
You can return an online order by mail or at a DICK’S Sporting Goods store. Visit our Returns & Exchanges page for step-by-step instructions.
16. How long does it take to process a refund?
Refunds typically take 5-7 business days to process after the return is received.
Rewards Program
17. What is the DICK’S Sporting Goods Rewards Program?
Our Rewards Program allows customers to earn points on purchases, which can be redeemed for discount certificates.
18. How do I sign up for the Rewards Program?
You can sign up for free at www.dickssportinggoods.com/rewards or in-store.
19. How do I earn and redeem points?
- Earn 1 point per $1 spent
- Redeem 300 points for a $10 reward certificate
- Points can be redeemed online or in-store
20. Do my rewards points expire?
Yes, points expire 12 months after they are earned.
Gift Cards & Promotions
21. Can I purchase a gift card?
Yes, gift cards are available online and in-store. You can choose between physical and e-gift cards.
22. Can I use a gift card online?
Yes! Enter the gift card number and PIN at checkout.
23. How do I check my gift card balance?
You can check your balance online at www.dickssportinggoods.com/giftcards or by calling customer service.
24. Do you offer military or student discounts?
We occasionally offer military and student discounts. Please check our Promotions & Offers page for current deals.
In-Store Services
25. Do you offer price matching?
Yes! We match competitors’ prices for identical items. Some exclusions apply.
26. Do you offer professional services like equipment repairs?
Yes! We offer bike repair, golf club fitting, and more. Visit our website for details.
27. Can I try out equipment in-store?
Yes! Many of our stores have demo areas for products like golf clubs, treadmills, and baseball bats.
28. Do you offer curbside pickup?
Yes! Place your order online and select curbside pickup for a fast and convenient shopping experience.
Need More Help?
If you have any additional questions, feel free to reach out to our customer support team. We’re here to help!
- Phone: [Customer Service Contact Number]
- Email: [Customer Service Email]
- Live Chat: Available on our website
Thank you for shopping with DICK’S Sporting Goods!
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